Frequently Asked Questions
okbed FAQ — Answers to All Your Questions
From opening an account to withdrawing money to bKash — find detailed answers to all your questions about okbed right here.
Welcome to okbed. On this page we have answered the most frequently asked questions from our players in plain English. Information is organised into separate sections covering account registration, deposits and withdrawals via bKash or Nagad, rules for slots and cricket betting, welcome bonus terms and safe gaming. If you cannot find the answer to your question, contact our 24/7 live chat support.
Account and Registration
Account and Registration
To open an account at okbed you will need an active mobile number, an email address and a strong password. The registration process is done entirely online and can be completed in just a few minutes. Your national ID details may be required for account verification.
No. Under okbed rules, each person may hold only one account. If you attempt to open multiple accounts using the same mobile number, email or ID, all accounts may be cancelled and any deposited funds may be forfeited. Please use a single account honestly.
After logging into your account, go to the "Profile" section and upload a scan or clear photo of your national ID or passport. Verification is usually completed within a few hours. Large withdrawals may be delayed if KYC is not completed, so it is best to do this in advance.
Go to the login page and click the "Forgot password?" option. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you have trouble, the okbed support team is available on 24/7 live chat to help you.
Yes. To improve account security, you can enable two-step verification from your profile settings. Each time you log in, a one-time password will be sent to your mobile. Keeping this enabled is strongly recommended, especially when you have funds in your account.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits via bKash, Nagad and Rocket are usually credited to your okbed account instantly. If there is a delay due to a network issue, funds will arrive within 10 to 15 minutes at most. The minimum deposit amount is ৳100.
Withdrawal requests from okbed to Nagad, bKash or Rocket are usually processed within 5 to 30 minutes. Bank transfers may take a little longer. The minimum withdrawal amount is ৳1,000.
okbed currently supports bKash, Nagad, Rocket and direct bank transfer. Mobile banking methods are the fastest. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000 for all methods.
okbed does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own charges. Please check their website or app for details.
Common reasons for a cancelled withdrawal include: incomplete KYC verification, bonus wagering requirements not met, suspicious activity on the account, or incorrect payment details provided. Contact live chat immediately to resolve any issue.
To deposit via bank transfer, you need to send funds to okbed's designated bank account number and then notify support with the transaction reference number. Detailed instructions can be found in the Cashier section or you can ask via live chat.
Games and Rules
Games and Rules
To bet on BPL, T20 World Cup or any other cricket tournament at okbed, log in to your account and go to the Cricket section. Select a match, choose your preferred market and odds, enter your stake amount and confirm. Betting is available both before the match starts and while it is in progress.
RTP is a game's long-term theoretical statistic. It shows what percentage of total money wagered on the game over a long period is returned to players. It does not guarantee winnings in any individual session. RTP information for each game can be found on the game's information page in the Slots section.
Yes, okbed is fully mobile-friendly. All slots, live casino games and cricket betting can be accessed from any Android or iOS device browser. The website works with full functionality on mobile without needing to download a separate app.
The live casino section of okbed Casino lets you play games via live video streaming with real dealers. Games from world-class providers such as Evolution Gaming and Ezugi are available here. You can enjoy the feel of a real casino from home in this section.
All games at okbed are made by internationally certified software providers such as Pragmatic Play, PG Soft, JILI and Spribe, who are regularly audited by independent third-party auditors. The outcome of every game is determined by an RNG (Random Number Generator), so fair play is guaranteed.
Bonuses and Promotions
Bonuses and Promotions
New members at okbed receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. To withdraw the bonus, you must wager the bonus amount 20 times. For example, on a ৳1,000 deposit you will receive a ৳1,200 bonus and will need to place ৳24,000 in bets to withdraw it.
Bonuses can generally be used in full on slots games. Separate terms may apply for using bonuses on live casino or sports betting. For the latest information on current terms, check the Terms and Conditions page or ask via live chat.
The okbed VIP programme has three tiers: Bronze, Silver and Gold. You do not need to apply separately; you are promoted automatically by playing regularly. Bronze members receive up to 0.3% weekly cashback, Silver members up to 0.5%, and Gold members up to 0.8% weekly cashback.
okbed VIP cashback is added to players' accounts at a set time each week. For more details on exact timing, check the Promotions section or contact live chat support.
okbed regularly offers special promotional deals during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh and other festivals. Special offers are also available during major cricket tournaments such as BPL, IPL or the T20 World Cup. Check the Promotions page regularly for the latest offers.
Security and Responsible Gaming
Security and Responsible Gaming
okbed is for people aged 21 and over only. Age is verified during the registration and KYC process. Minors are not permitted to open an account or play games. We believe in responsible gaming and are committed to protecting minors.
Yes. okbed uses SSL encryption technology to keep all data secure. Your personal information is not sold or shared with third parties. Please read our privacy policy for more details.
okbed supports responsible gaming. If you feel that gaming is affecting your daily life or financial situation, use the deposit limit or temporary break options available in your account settings. Visit the Responsible Gaming page for more information.
Yes. Any player can activate a temporary suspension or permanent self-exclusion from their account settings. A temporary break can be taken for anywhere from 1 day to 6 months. To close your account permanently, contact the support team.
The okbed support team is available 7 days a week, 24 hours a day via live chat in English. For email contact, use the address [email protected]. Responses to general questions are usually given within a few minutes.
Still have questions? Contact support
Our English-speaking support team is always ready to answer any question — on 24/7 live chat. Chat with us now or log in to okbed.